Information Technology & Systems

Technical Support Specialization

Networking Lab

The evolution of artificial intelligence, virtual and augmented reality, Internet of Things(IoT), Amazon Go and other technological innovations are rapidly changing the world we live in. A skilled workforce of IT workers are needed to support the dynamic nature of the technology industry.

Computer support specialists perform a variety of job functions. Help-desk technicians provide assistance to computer users. Computer support specialists also provide help and advice to people and organizations using computer software or equipment.

Typical Job Titles
  • Help Desk Technician
  • Desktop Support Technician
  • Computer Support Specialist
  • IT Help Desk Support
  • IT Support Specialist
  • Software Support Technician
View our catalog for more program information.

Contact: Benjamin Versaw | Brenda Licari | Dan Gompert | Craig Shaw

Additional Technical Support Information

  • Microsoft Office 365 software is provided free from the college. This software includes Word, Excel, Access, PowerPoint, and OneDrive.
  • Information Technology and Systems program provides students taking an INFO course the ability to download Microsoft software for free from our Imagine Academy. This software includes a majority of Microsoft’s software including Windows, Visual Studio, Project, Visio, etc.
  • Other open source software is used in the program and is typically free for students. Students have access to our Virtual Desktop which allows them to remotely log into our server and access software provided by the college.
  • Students in the Technical Support specialization are required to purchase their own web hosting site. Cost for this can vary with some free options available. Students typically chose the plan that is best for them and most pay a minimal monthly fee per month.

The Technical Support specialization prepares students for the successful completion of industry-related certifications as well as a variety of job functions that range from helping computer users with computing devices and software to supporting networking operations. Critical thinking and troubleshooting skills relating to IT service management principles for applying effective front-line technical support are the primary focus areas.

Maker Space

Technical Support Employment Outlook

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Starting Wages / Earning Potential

  • The median annual wage for computer network support specialists was $68,050 in May 2022. The median annual wage for computer user support specialists was $57,890 in May 2022.
  • Overall employment of computer support specialists is projected to grow 5 percent from 2022 to 2032, faster than the average for all occupations.
  • About 66,500 openings for computer support specialists are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
  • Source: Bureau of Labor Statistics
  • The tech sector, which holds four of the top 10 best jobs, is projected to see the third-largest increase in employment from 2021-2031, behind the leisure and hospitality sector and the health care and social assistance sector. Job prospects in the technology sector should remain strong, thanks to an increase in demand for services related to telework, such as IT security and computer infrastructure for businesses.
  • US News
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