The evolution of artificial intelligence, virtual and augmented reality, Internet of Things(IoT), Amazon Go and other technological innovations are rapidly changing the world we live in. A skilled workforce of IT workers are needed to support the dynamic nature of the technology industry.
Computer support specialists perform a variety of job functions. Help-desk technicians provide assistance to computer users. Computer support specialists also provide help and advice to people and organizations using computer software or equipment.
Contact: Benjamin Versaw | Brenda Licari | Dan Gompert | Craig Shaw
The Technical Support specialization prepares students for the successful completion of industry-related certifications as well as a variety of job functions that range from helping computer users with computing devices and software to supporting networking operations. Critical thinking and troubleshooting skills relating to IT service management principles for applying effective front-line technical support are the primary focus areas.